Refund policy

Returns

We want you to be happy with what you order from Stonebrook Living. If something isn't right, you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

In the same condition you received it — unworn, unused and unwashed
In its original packaging, with any tags, manuals and accessories included
Accompanied by your order number or proof of purchase

How to start a return

Email us at stonebrooklivings@gmail.com with your order number and a short description of the problem. Photos help us resolve things faster, especially for damaged or incorrect items.

Please don't send an item back before contacting us. Returns sent without prior approval can't be accepted or refunded. Once we approve your return we'll send you the return address and instructions.

Who pays for return shipping

If you've changed your mind, you are responsible for the cost of returning the item, and original shipping charges are not refunded. We recommend a tracked service — we can't refund a return that doesn't reach us.

If the item arrived damaged or faulty, or we sent you the wrong thing, we cover return shipping in full and will replace the item or refund you completely, including original shipping. Please contact us within 7 days of delivery so we can put it right quickly.

Items we can't accept back

Personal care and grooming items that have been used or unsealed, for hygiene reasons
Personalised or custom-made items
Gift cards
Items returned more than 30 days after delivery

Damaged or incorrect orders

Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us right away with photos and we'll arrange a replacement or refund at no cost to you.

Refunds

Once we receive and inspect your return we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days.

Your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since we approved your refund and you still haven't received it, get in touch and we'll chase it up.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can usually cancel before an order ships. Once it's with the carrier it will need to be handled as a return.