Shipping policy

Where we ship

Stonebrook Living currently ships to addresses within the United States only. We don't ship internationally at this time.

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed the next business day.

You'll receive a confirmation email when you order, and a second email with tracking once your order ships.

Delivery estimates

Once processed, orders typically arrive within 7–14 business days. Total time from order to doorstep is usually 8–16 business days.

These are estimates, not guarantees. Carrier delays, weather, customs inspections and peak periods such as the holiday season can extend delivery times beyond our control.

Shipping rates

Shipping costs are calculated at checkout based on your order and delivery address. Standard shipping is $8.00, and orders over the free-shipping threshold shown at checkout ship free. Express shipping is $15.00. The total is shown before you pay — there are no charges added afterwards.

Orders with multiple items

We work with several suppliers, so if you order more than one item they may ship separately and arrive on different days. This is normal and you won't be charged extra for it. Each shipment gets its own tracking number.

Tracking your order

You'll receive tracking information by email once your order ships. Tracking can take 24–48 hours to show its first scan. If your tracking hasn't updated after 7 business days, contact us and we'll investigate.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. We're not able to reroute a package once it has shipped, and we can't take responsibility for orders delivered to an address entered incorrectly. If a parcel is returned to us as undeliverable we'll contact you to arrange redelivery, which may incur an additional shipping charge.

Lost or damaged in transit

If your order arrives damaged, take photos of the packaging and the item and email us within 7 days of delivery. If tracking shows your parcel as delivered but you haven't received it, check with neighbours and your local carrier depot first, then contact us and we'll open an investigation with the carrier.